Introduction
LayerWolf is a software product focused on checkout monitoring and revenue-path protection for ecommerce teams. We are committed to handling personal data responsibly and transparently.
This Privacy Policy applies to information collected through the LayerWolf website, account registration flows, and the LayerWolf application itself.
Information We Collect
We may collect the following categories of information:
Account Information
When you create an account, we may collect information such as your name, email address, company information, and account credentials.
Store and Monitoring Information
When you use LayerWolf, we may collect store-related configuration data, monitored URLs, monitoring preferences, alert settings, and operational metadata related to checkout monitoring.
Communications
If you contact us directly, we may collect the information you provide in your message, including your email address and any other details you choose to share.
Technical Information
We may collect technical information necessary to operate and secure the service, such as IP address, browser type, device information, and basic server logs.
How We Use Information
We use collected information to:
- provide, operate, and maintain the LayerWolf service;
- create and manage user accounts;
- monitor configured store and checkout flows;
- deliver operational alerts and notifications;
- respond to support requests and communications;
- improve platform reliability, security, and performance;
- comply with legal obligations and enforce our terms.
Third-Party Services
LayerWolf may rely on carefully selected third-party providers for hosting, infrastructure, notifications, and related service functionality. These providers may process limited information only as necessary to support the operation of the service.
We do not sell personal information to third parties.
Data Retention
We retain information for as long as necessary to provide the service, maintain account functionality, support operational monitoring, resolve disputes, enforce agreements, and comply with legal obligations.
Retention periods may vary depending on the nature of the data and the purpose for which it was collected.
Data Security
We take reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location and applicable law, you may have the right to request access to, correction of, deletion of, or restriction of your personal data, as well as the right to object to certain processing activities.
To make a privacy-related request, please contact us at contact@layerwolf.com.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in the service, legal requirements, or operational practices. When we do, we will update the “Last updated” date at the top of this page.
Contact Us
If you have questions about this Privacy Policy or about how LayerWolf handles personal data, you can contact us at:
LayerWolf
contact@layerwolf.com